Frequently Asked Questions
Everything you need to know about your frank green experience, from sustainable materials to shipping updates.
What materials are frank green products made from?
Our products are crafted from high-quality, BPA-free materials including premium grade stainless steel and triple-walled vacuum insulation to keep your beverages at the perfect temperature for hours.
How do I clean and maintain my frank green bottle?
Most of our components are dishwasher safe, however, we recommend hand washing the vacuum-insulated stainless steel base to preserve the exterior finish. Always check the specific care instructions included with your product.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy?
We offer a 14-day return policy for items in their original, unused condition and packaging. Please note that for hygiene reasons, we cannot accept returns on products that have been used.
Can I customize or monogram my frank green?
Yes, we offer custom laser engraving and monogramming services on selected products so you can add a personal touch or create the perfect gift.
Are replacement parts available if I lose my lid or button?
Sustainability is at our core. We sell individual replacement parts including lids, buttons, and straws to ensure your frank green lasts a lifetime instead of ending up in a landfill.